BasedAGIBasedAGI
CX

Ticket thread summary

Summarize long ticket threads into status, attempts, and next steps.

task.summarize_ticket_threadtask.timeline_extraction
Evidence quality is currently limited for this use case. Rankings below are useful for exploration, not a strong winner claim.

Provisional leader

gemini-3.1-pro-preview

Current leader based on limited benchmark evidence. Treat this ranking as directional until coverage improves.

22.6%

Best benchmark score

25.9%

Confidence

Ranked Models

30

Evidence Quality

80%

Evidence Points

21

Top Signal

SimpleQA Verified: simpleqa_verified_score_pct

All Ranked Models

30 of 30 models
RankModelScore
๐Ÿฅ‡gemini-3.1-pro-preview

Strong on SimpleQA Verified simpleqa_verified_score_pct and Vals Finance Agent overall_accuracy_pct

22.6%
๐Ÿฅˆgemini-2.5-pro

Strong on Galileo Agent Leaderboard v2 Avg AC and FACTS Benchmark Suite facts_grounding_score_pct

21.8%
๐Ÿฅ‰gpt-4.1-20250414

Strong on Galileo Agent Leaderboard v2 Avg AC and Vectara HHEM Leaderboard overall_hallucination_error_pct

19.8%
#4gpt-5-2025-08-07

Strong on SciArena Leaderboard rating_elo and FACTS Benchmark Suite facts_grounding_score_pct

19.5%
#5Grok-4-0709

Strong on Galileo Agent Leaderboard v2 Avg AC and Vals Finance Agent overall_accuracy_pct

19.3%
#6gpt-5-mini-2025-08-07

Strong on Vals Finance Agent overall_accuracy_pct and SciArena Leaderboard rating_elo

18.8%
#7gemini-3-pro-preview

Strong on SimpleQA Verified simpleqa_verified_score_pct and Vals Finance Agent overall_accuracy_pct

18.2%
#8claude-sonnet-4

Strong on Galileo Agent Leaderboard v2 Avg AC and Vectara HHEM Leaderboard overall_hallucination_error_pct

18.2%
#9gemini-2.5-flash

Strong on Galileo Agent Leaderboard v2 Avg AC and Vectara HHEM Leaderboard overall_hallucination_error_pct

16.1%
#10gpt-5.2-2025-12-11

Strong on FACTS Benchmark Suite facts_grounding_score_pct and Vals Finance Agent overall_accuracy_pct

16.0%
#11gemini-3-flash-preview

Strong on Vectara HHEM Leaderboard overall_answer_rate_pct and Vals Finance Agent overall_accuracy_pct

15.6%
#12claude-sonnet-4.6

Strong on Vals Finance Agent overall_accuracy_pct and Vectara HHEM Leaderboard overall_answer_rate_pct

15.5%
#13gemini-3.1-flash-lite-preview

Strong on Vectara HHEM Leaderboard overall_hallucination_error_pct and FACTS Benchmark Suite facts_grounding_score_pct

14.7%
#14gpt-5.4-2026-03-05

Strong on Vectara HHEM Leaderboard overall_hallucination_error_pct and Vals Finance Agent overall_accuracy_pct

14.7%
#15gpt-5.1-2025-11-13

Strong on Vals Finance Agent overall_accuracy_pct and Vals Case Law v2 overall_accuracy_pct

13.6%
#16o3-20250416

Strong on SciArena Leaderboard rating_elo and SimpleQA Verified simpleqa_verified_score_pct

13.5%
#17claude-opus-4-5-20251101

Strong on Vectara HHEM Leaderboard overall_answer_rate_pct and Vectara HHEM Leaderboard overall_hallucination_error_pct

13.0%
#18grok-4-fast-reasoning

Strong on Vectara HHEM Leaderboard overall_answer_rate_pct and Vals Finance Agent overall_accuracy_pct

12.4%
#19qwen-2.5-72b-instruct

Strong on Galileo Agent Leaderboard v2 Avg AC and DuckDB NSQL Leaderboard all_execution_accuracy

12.3%
#20gpt-4o

Strong on CRMArena Function Calling overall_score_pct and JSONSchemaBench Leaderboard medium_schema_compliance_pct

11.9%
#24grok-4-1-fast-reasoning

Strong on Vals Finance Agent overall_accuracy_pct and Vectara HHEM Leaderboard overall_answer_rate_pct

11.2%
#25Qwen3-Embedding-4B

Strong on MTEB Retrieval and Rerank (Official) retrieval_score_pct and MTEB Classification Official classification_score_pct

11.2%
#33Claude-3.5-Sonnet

Strong on CRMArena Function Calling overall_score_pct and DuckDB NSQL Leaderboard all_execution_accuracy

10.5%
#36claude-opus-4-6-thinking

Strong on Vals Finance Agent overall_accuracy_pct and Vals Finance Agent complex_retrieval_accuracy_pct

10.3%
#43gemini-2.5-flash-lite

Strong on Galileo Agent Leaderboard v2 Avg AC and Vectara HHEM Leaderboard overall_hallucination_error_pct

9.7%
#48claude-opus-4-5-20251101-thinking

Strong on Vals Finance Agent overall_accuracy_pct and Vals Case Law v2 overall_accuracy_pct

9.6%
#55deepseek-v3

Strong on Galileo Agent Leaderboard v2 Avg AC and Vectara HHEM Leaderboard overall_hallucination_error_pct

9.3%
#57kimi-k2.5-thinking

Strong on Vals Finance Agent overall_accuracy_pct and Vals Finance Agent complex_retrieval_accuracy_pct

9.3%
#59grok-3

Strong on Vectara HHEM Leaderboard overall_hallucination_error_pct and Vectara HHEM Leaderboard overall_answer_rate_pct

9.2%
#60claude-opus-4-1-20250805

Strong on Vectara HHEM Leaderboard overall_hallucination_error_pct and Vectara HHEM Leaderboard overall_answer_rate_pct

9.2%

Compare Models

Select two different models above to compare their evidence side by side.
โ–ถRanking diagnostics & missing models

Source lift

Ranked

54

Sources

8

Quality

Low

Vals Legal Bench

36 rows ยท 0.3% avg lift

Vals Tax Eval v2

35 rows ยท 0.3% avg lift

Vals MedQA

34 rows ยท 0.3% avg lift

Vals LiveCodeBench

34 rows ยท 0.3% avg lift

Missing frontier models

No obvious gaps right now.

โ–ถTaxonomy & task details

Core tasks

task.summarize_ticket_threadtask.timeline_extraction

Required modes

mode.long_context

Domains

domain.customer_support

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